THE EXPERIENCE
What can I expect from Life Chronicles?
Dive into the history of life itself with Life Chronicles, an immersive expedition covering 3.5 billion years of the Earth’s history and living organisms. Equipped with a virtual reality headset, you will be transported back in time to the Earth’s origins, before embarking on an epic adventure through the planet’s major evolutionary phases.
How long does the experience last?
The immersive virtual reality experience lasts 45 minutes.
In what language is the experiment presented?
Enjoy the experience in two languages: English and French.
Can I purchase a gift voucher?
Yes, you can purchase a gift voucher online, refer to the Gift Card section.
Can I take pictures or record the experience?
Yes, we invite our guests to take photos and videos for personal use before or after being in the VR experience itself. Please note, the use of flashes and tripods are strictly prohibited. We also have Sharingbox to take a digital or printed photo keepsake before starting your exhibition. Be sure to tag us at @eclipso_atlanta!
Are cell phones permitted inside the VR immersive area?
No, all guests should be quiet in this area and whisper so everyone can enjoy the experience.
Is it possible to sit during the experience?
Unfortunately, no. The experience is made for you to walk around the space for 45 minutes. For individuals with reduced mobility wheelchairs are acceptable, however it is not recommended for individuals with limited balance stability.
What if I wear eyeglasses?
Yes, if you wear eyeglasses you'll be able to try the experience. Our staff will help fit the headset correctly to accommodate you
Do you offer guided visits?
No, but our staff is always available during the experience if there's anything you need.
Is the experience the same for everyone?
Yes, the experience is the same for each visitor.
What is the minimum age and height for the immersive expedition?
Children must be 8+ years old with a minimum height requirement of 4'6". Any child below the age requirement will not be allowed to enter the venue. Children are the sole responsibility of their parent(s) and/or guardian(s).
What should I wear?
For your comfort, we recommend dressing comfortably and wearing suitable shoes. Because you will be wearing a VR headset, please refrain from wearing hats or caps.
How many people can take part in the experience in the same group?
A group is made up of 4 visitors, but several groups of 4 people can follow the expedition and travel together.
Is the experience accessible for people with reduced mobility?
Yes, our venue is equipped to facilitate access, and the space hosting the expedition is free of steps. Furthermore, the equipment is tailored to accommodate individuals with reduced mobility in wheelchairs. However, the experience is not recommended for individuals with limited balance stability.
Can a deaf or hard-of-hearing person follow the experience?
The visual content of our immersive expedition is not subtitled so it is not suited for customers with a hearing impairment .
Are backpacks allowed into the experience?
Yes, we provide lockers to store your belongings although we recommend guests travel lightly.
Is the equipment cleaned between use?
All our headsets are thoroughly cleaned with antibacterial sanitizing wipes after each session
Do you serve food and drinks?
Is there a lost & found?
Yes, please contact the venue for more information.
TICKETING
Where can I get tickets?
We recommend getting your tickets ahead of time through:
Can I buy tickets on site?
Yes, we will have a box office on site. However, tickets may be sold out by the time you arrive, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the
Fever website.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the
Google Play or
Apple Store . Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us.
What methods of payment are accepted on site?
Accepted methods of payment are credit, debit cards and Apple Pay.
Can I reschedule my tickets?
Generally, tickets are non-refundable. Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact
Fever Customer service indicating your ticket ID. For more information, you can refer to our
T&Cs.
What happens if I am late for my time slot?
It is recommended that you arrive 10 minutes before the time stated on your ticket. If you miss your check-in time, you should speak to a staff member when you arrive for assistance, and if possible, we will try to accommodate you by giving you access to the site upon your arrival, or else sadly, you will lose your ticket.
Is it possible to transfer a ticket to someone else?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please
contact us if you need additional help. Make sure to include your ticket order number.
Do I have to print my ticket?
No, your contactless tickets will be validated directly. You can find your ticket with the QR code in the Fever app, within the Tickets section or in your mail reminder which will arrive one day before your selected session.
How far ahead can I book for?
Please refer to the ticketing page for available dates and times.
Can I get a refund for my ticket(s)?
All ticket purchases for Life Chronicles are final sale. No refunds will be made, and no order can be canceled. For more information, you can refer to our
T&Cs.
Can I make a group booking?
Yes, please fill in a lead
form
LOCATION & PARKING
Where is the experience located?
CF Chinook Centre, 6455 Macleod Trail, Calgary, AB T2H 0K8, Canada
Does the experience take place in an indoor or outdoor venue?
The experience takes place indoors.
Is there parking available?
Visitors can park in the CF Chinook Centre parkades or surface-level parking lot.
Are there lockers and or a coat check on site?
Yes, lockers with keys are available. You will have access to them before entering the experience. Please note lockers are in limited quantity.
Are there bathrooms available at the venue?
Yes, this venue has restrooms—please ask our staff on site for indications.
HEALTH & SECURITY
Can the virtual reality experience be uncomfortable or unsuitable for certain people?
Virtual reality provides a reliable and enjoyable experience, but it may be uncomfortable for some individuals. It's not recommended for those with claustrophobia. Individuals who are prone to motion sickness may also experience discomfort when using a VR headset. This might lead to symptoms like drowsiness, increasing the risk of injury during real-world activities. The experience is not recommended for individuals with limited balance stability.
Can a person with a heart condition or epilepsy take part in the virtual reality experience? Are there strobe lights?
Strobe lights are not part of the experience however it is not recommended for a person with a heart condition, epilepsy, or seizures to participate in the activity.
Can children do virtual reality alone?
The Life Chronicles experience is suitable for families with children aged 8 and above. From 8 to 17 they must be accompanied by an adult. Children under the age of 8 are not permitted to enter the premises and will not be allowed to participate, even when carried by an adult, for safety reasons.
Are service dogs allowed?
Due to the nature of the experience and safety-we do not permit service dogs in the virtual reality exhibition area.
